Instructions

The online National Police Check (NPC) application is for individuals with access to:

1. A valid credit/debit card for payment;
2. An email address for confirmation of submission and subsequent communication;
3. A PDF viewer (if you are unsure, click here to check if you have a PDF viewer installed); and
4. The ability to scan documents into .JPG .PDF or .TIF formats with each file being no more than 4 megabytes in size.
   
   There are various ways of converting image files into any of the above formats depending on the software you have available. For example, in Microsoft Word you can copy and paste an image into a page which you can then save as a .PDF file. How to meet the file requirements will depend on the software you are using and remains a matter for you to determine.
   
   The documents you will need to prepare and provide in this way are:
   1. Identification documents – in Step 4, you will be asked to upload the identification documents you will have already prepared in this same way.

Fingerprints

If you need to submit an application for which a fingerprint check is also required you must submit the hardcopy fingerprints through the post accompanied by the completed offline application form. On-line applications where a fingerprint check is required cannot be accepted. Please note that fingerprints taken using a "Livescan" system cannot be accepted unless you send in the hardcopy scan of the fingerprints with your application.

Preparation of Identification Documents

If proceeding with your online application, please download and complete the 100 point checklist for identification documents. You must scan your identification documents prior to starting the online application process. Scanned files must be in .JPG .PDF or .TIF format, with each file being no more than 4MB in size. Please ensure your scanned files are legible or the processing of your NPC application cannot proceed. If you do not have a scanner, a camera can be used provided the above file requirements are met.

What if I cannot meet the scanning requirements?

If you are unable to provide your ID documents in any of the required formats (ie in .JPG .PDF or .TIF) you will need to apply via the post using the offline application form.

Any section of the application form that does not apply is to be left blank. E.g. If no “Other Given Names (Middle Names)” applies then the section should be left blank. DO NOT TYPE "NA", "None" or "Not Applicable"".

Important

Although the application form asks you to review and validate most of the data you enter, it remains your responsibility to ensure all information is correct. You should note that processing commences immediately on submission and corrections are not possible once processing has commenced.

Payment

To make the payment you will be redirected to another site. Depending on internet speeds it may take a minute or more for the payment to process.
DO NOT SELECT THE PAYMENT BUTTON MORE THAN ONCE. Doing so will result in multiple payments and refunds can take a number of weeks to finalise through the banking system.

Once payment is made, processing will commence immediately and your application cannot be amended or a refund provided.