Pitney Bowes Customer Service

User Reviews, Ratings and Comments

Pitney Bowes customer service is ranked #820 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 23.33 out of a possible 200 based upon 387 ratings. This score rates Pitney Bowes customer service and customer support as Terrible.

NEGATIVE Comments

378 Negative Comments out of 387 Total Comments is 97.67%.

POSITIVE Comments

9 Positive Comments out of 387 Total Comments is 2.33%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Terrible Overall Customer Service Rating

  • Pitney Bowes

    Customer Service Scoreboard

    • 23.33 Overall Rating
      (out of 200 possible)
    • 378 negative comments (97.67%)
    • 9 positive comments (2.33%)
    • 6 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.4 Issue Resolution
    • 1.8 Reachability
    • 1.4 Cancellation
    • 3.4 Friendliness
    • 2.5 Product Knowledge

Add your review!

Posted by Anonymous


Pitney Bowes is impossible to deal with, there is no customer service whatsoever. They make it near impossible to speak to anyone

Posted by Not A Pitney Bowes Fan


Pitney Bowes postage meters are horrible!!! Customer service is an automated hell hole from which no one can get through.

Three things I trust to deliver mail better than Pitney Bowes

1. Ravens
2. Pony Express
3. Greek runner who delivered the news of victory at Marathon

Posted by ChrisW


I ordered parts for my Polaris side by side back in December 2022. It never arrived. After the first 4 weeks I used the tracking number to find out where my package was. I saw that PITNEY BOWES was the carrier and that my package was in Toronto Ontario. 3 months later it's supposedly still in Toronto Ontario according to the tracking number. I've tried repeatedly to contact someone within PITNEY BOWES to find out what was going on. All I was able to get was a recorded voice that told me that there was nothing I could do. I couldn't even talk to anyone. This company is horrible. Costumer service is non existent and they lost my package that cost me close to 200$. PITNEY BOWES Is a joke of a company

Posted by Notafan


If you are considering using Pitney Bowes machines, please consider another option. The company's customer service is operated by offshore call centers that do not communicate very well in English. Not only is the language frustrating but I was told on several occasions that my meter issues would be escalated and I was even given a case numbers. When I attempted to follow up I learned that nothing was ever done with the information and I wasted several days waiting for a support call that was not coming. I have spend over three hours on the phone with PB customer support in the past two days and still do not have a resolution.

Posted by VG


Pitney Bowes is not recommending for use its service. Client account's balance disappear and I have $80.60 on it and could not locate it anywhere until calling a couple of times to spoke with agent to verify. Software is more confusing to use No friendly.

Posted by Robert


Absolute rubbish. My franking machine is off line for long periods and will not connect or upload data. It's difficult to post anything if you can't flank the envelope.
It's obvious that the system update service is dysfunctional and this is an ongoing issue of more than 24 months. Rubbish, Rubbush, Rubbish

Posted by PB


Pitney Bowes lost a package that was being shipped to me and there is literally no way to get in touch with a human being at the company to even inquire about this.

Posted by Fitz


Pitney Bowes has the worst Customer/Technical service I have ever encountered. Our Send Pro Mail Station has been down with a black screen for a month. I have called repeatedly and they walk you through the same steps of unplugging the unit, wait 10 minutes and plug it back in. It didn't work the first 20 times we tried it so I don't know why they think it is going to work. I had 3 cases opened on the problem with no resolution. They tell you they have to escalated the case to Engineering and someone will call same day. I have yet to receive a call or email from anyone. Most times I get dropped when they try to transfer me to another department. I have called in at least a dozen times in the span of seven days. They finally agreed to send us a replacement unit which didn't work when it arrived. It had a printer error. I called again, they had me go through the same worthless trouble shooting steps. Of course it didn't work so I called back again. They said they would escalate to the engineering group again. I demanded to speak with a manager to get a working replacement unit. I was put on hold for 45 minutes then they hung up on me before a manager picked up. We will never lease or buy from Pitney Bowes again.

Posted by eve


impossible to contact and suspicious tracking/delivery....packages keep disappearing and they keep directing you to the original seller rather than look into why their employees aren't scanning tracking codes so packages can be monitored where they are

Posted by Cheezewiz


A company that I ordered from uses Pitney Bowes for their shipping. In my experiences with it I am very displeased with their service. It takes forever for something to be picked up then for shipping. And not good at updating the tracking
I would not recommend . Why do anyone use them for shipping is a wonder

Posted by Jerry B


Pitney Bowes has lost 3 of my packages one month. There's no way to contact anyone as a consumer to get help with locating packages. 2 month and still in transit to make a 450 mile trip. Must be hand delivering it.

Posted by Gigi


This company is the most horrific shipping company ever avoid at all costs they don't care about people at all they won't even help you locate a package that there handeling they straight up told me they don't care because I don't pay them!! But they only get paid from people like us who order items that get sent thru there company so like I said avoid at all costs everything I have seen about pitney bowes has all been negitive and it's for a reason

Posted by Lmt


The worst shipping company out there they ruined last year's Xmas so I made sure I specified fedex only now I wouldn't even give pitney bowes .01% of a star BEWARE!!!!!

Posted by Anonymous


Order was due yesterday and I paid $10.00 for the delivery so it would be that date. Now all I get on track is that it's on the way. This was for a wedding. Worst delivery service ever

Posted by DB


Worst customer service I have ever encountered. We have a postage meter and kept receiving offers of an up grade. I went ahead and ordered the upgrade on Feb. 26th. We were paying $29.99 per month. The upgrade would cost an additional $3.00 per month. I was fine with that. Then on March 2nd I received an email with a better offer. No additional charge. So I called to see if they would let me take that offer since they sent it to me. After being transferred to 5 different departments, I finally talked to someone named Zach. He said something about a lengthy 90 day process. When I asked what that was he could not explain it to me. I said why wasn't it an easy fix and he couldn't answer that either. I said how about canceling my order and I would keep the old machine. He said I had signed a contract and was out of luck. Horrible, Horrible customer service.

Posted by Anonymous


Package sent Jan 5. As of Feb 2, I haven't received it. This company is horrible.

Posted by kittu


worst service ever

Posted by Monica


The website has "contact us" but when u click it, there is no email or phone number. It's ridiculous. I ordered a present on the 5th. It's now the 24th so I track it and it has been in texas at Pitney Bowes since the 12th. Then at 1:30am today it made it to a Pitney Bowes in Nevada. This is the first time I've really shopped online and all of my packages have been on time except this one. I've never heard of this company but I am not at all happy with their service.

Posted by Anonymous


I have tried to set up auto payment for 5 months. I receive emails from Pitney Bowes stating we are all set up and then I receive a past due bill. Their customer service is terrible and I still cannot resolve this issue.

Posted by Zingrii


I returned my package, but at&t hasn't received it, now it's my responsibility to pay for this package that will cost me $1500.00.
That's how the small man get squished every time.

Posted by Lois


Terrible equipment(SendPro Series) and even worse customer service. I called and told them to come and take the machine. We have had to go to the post office for stamps several times.
Doing the research now to get rid of them altogether. Enough is enough.

Posted by Anonymous


I need Pitney Bowes to take responsibility for their actions. I ordered a pair of lounoutin boots from eBay only to have your company falsely deem them restricted, even though Canada customers assured me that wasn't the case. Your company steals from people and then liquidated items for profit. How pathetic.

Posted by Frank Gucciardi is an employee f


I am having a hard time trying to get in contact with someone from Pitney Bows that I can talk to about one of their employees bullying me. It has gotten so bad that I live in fear everyday. He is taking my mail, there is a federal investigation going on because it has a GPS tracking in it. I have recordings of him and his gf screaming in front of my child. On Monday he attacked my bf and because he is 330lbs and I am 108lbs, when he pushed me my whole back cracked. I feel like I was in a car accident! My ribs on my left side of bruised so I have been trying to take it easy so they can heal. It only hurts when I breathe in. I have not been able to work due to this and I was told if I go to the hospital or tell ANYONE about what has been going on. They will lie and make my life even worse then they have been!! I am scared and I don't know what to do? He is also my landlord, who lives in an illegal apartment in the basement. He punched through the screen in my kitchen window and I did stand in the way because I didn't want him to hurt my bf(the father of my son right in front of my son)... my son is asking me if I am ok, can he kiss the boo-boos Frank gave me. What is your bullying and harassment policy? I am scared to even press charges, he is a big intimidating man! He has cameras watching me 24/7 and I even caught him outside my bedroom window and bathroom window, watching me get dressed... I find new cameras all the time, a few pointing into my bedroom window... Is there anything that anyone can do? I feel violated!! They even went into my room, while I was visiting my family in Virginia and went through ALL OF MY things!! My personal journal, my mail, paperwork, clothes, makeup, etc... They stole what they wanted and packed the rest of just my stuff into boxes and trash bags!! I don't understand how people can treat other people this way? I am going to continue documenting everything... I hope to talk to someone from Pitney Bowes soon? Thank you for your time!! I hope there is something that can be done to help, my life is be threatened and I am scared! PLEASE DO NOT LET HIM KNOW THAT I AM CONTACTING YOU!! I DON'T WANT TO DIE��

Posted by Anonymous


The PB website is awful, the hold times are the most of any I deal with, and while the reps are not discourteous, they aren't really helpful either.

Posted by LYNN


We Have Been Trying For 2 Days To Speak With A Live Rep. We Stopped Getting Paper Bills Or Email Reminders And Now Have 3 Late Fees. We Didn't Ask To Go Paperless And Even So No Invoices Or Reminders That Invoices Are Ready.

Since I Cannot Get A Live Rep On The Phone, We Will Pay The Bills Minus The Late Fees And Leave It To Thrm To Call Us To Discuss This. With This Level Of Service I Hope They Are Not Expecting Us To Renew Our Service In January.

Add your review!

Posted by Anonymous


Thank you Rebecca at Pitney Bowes president office for your assistance. After a very frustrating hour and half of wait time and stilted conversation with someone from Panama customer service; it was wonderful to finally locate you. From Barbara Miller in Baton Rouge, LA

Posted by Anonymous


Thank you Rebecca for your assistance. After a very frustrating hour and half of wait time and stilted conversation with someone from Panama customer service; it was wonderful to finally locate you. From Barbara Miller in Baton Rouge, LA

Posted by Anonymous


Crappy customer service; plan to find another way to handle postage. Call 800 numbers and wait for 15 minutes to be told to leave number for call back in another 15 minutes. Finally get human being after waiting up to 45 minutes but person is not located in America and has difficulty being understood. Many questions few answers. After one hour given a case number and different work order number and told I would be contacted tomorrow by tech in order to schedule an appointment for someone to actually come to business and look at postage machine. Lucky me, problem may be solved by next week. Guess mail/outgoing postage will just have to wait. No one available locally to speak with only this computer. GREAT CUSTOMER SERVICE!!!!

Posted by Petes


I cancelled our PB account after 15 years as we have downsized, I have to admit that it was just too expensive (many hidden charges). After reading these reviews I was dreading sending the machine back, but I had no problem at all, when I phoned to cancel the lady was very helpful but just to make sure I couriered it to their address in Mississauga (Canada)and that was it no problems at all.

Posted by jim


I do not understand the negative comments. i deal with PB all the time and they are very responsive. I have my local sales and service contacts and they assist me in getting answers.

Posted by lec


We have had a PB postage machine for the whole 11 years that I've worked for my company. Anytime we've needed help, customer service has been very helpful and the techs always show up as needed - usually early. No complaints here.

Posted by NONE


On 8/8/2011 I posted a negative comment due to the fact that I could not get a service tech to fix my postage machine. I was very unhappy with the call center I was dealing with. I reached out to the corporate office for help. The people I spoke with were very concerned about my situtation and were ready, willing and able to help me. I had a service tech at my office within hours. Walter Thomas is one of the best techs I have had. He has been at my office before and I am always more than satified with his work. Thank you to all who reached out to help me...Maria, Suzette, Ben, Rick, and Jerry. I have a great machine and am very happy that Pitney Bowes cared enough to see me through this.

Posted by Mike Case


I ran out of ink for our mail machine on a Friday afternoon. The first person I thought of was Mike Case. He is a excellent field Product Specialist and always willing to help me in any way. He told me who to call and how to get my ink overnight. I am very greatful to him for all of his help always. I did get my ink that monday when I needed the ink.

Thanks Pity Bowes for Mike Case!
Judy Henning

Posted by skibum90


I have had nothing but good luck with Pitney Bowes. The customer relations agents were caring and very helpful.

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Posted by EX-PITNEY BOWES CUSTOMER SERVICE


Hi! I used to work for Pitney Bowes as a customer service rep. I just want to express my sympathy to y'all because honestly, every call that I had to take, I had always been in the edge between my sympathy to the customers and the policy of the company that I worked for. It's like Pitney Bowes hires people to make robots, to make scams and stuff if you know what I mean. So I resigned early this year under the hope of becoming a person who doesnt have to lie to innocent people and to help pitney bowes make scam and collect money because Pitney Bowes fees its customers to death.

Posted by Anonymous


I worked for PB for 4 months and quit. I agree with customers on the bad service. My hands were tied on trying to get issues resolved for customers. It was like pulling teeth when speaking with other dept.'s to get an answer for the customer. Customers were expected to wait on hold while you try and get a straight answer from someone at pb to try and get the customers issue resolved. It's hard to make the customer happy when they have to keep calling back for the same issue that should have been taken care of months ago but come to find out the dept. who was suppost to take care of it never did. I felt so bad for some of these customers. Something needs to change there. Hard to work for a company you don't believe in. Wish you the best of luck PB customers.

Posted by PB girl


i am one of the collections specialist in pb for a year now, i know that there are lot of customers complanining about their bill, complaining about the late fee's and finance charge that incurred on their accounts.but this won't happen if you pay your bills on time,.we are trying our best to notify you with your account status, but you keep on ignoring us,you are even disconnecting the call while we are trying our best to help you settle your balance, we even waive some of your late fees for your convinience. but what are we getting?.. profanity words,insults... whats wrong with you people? we are just doing our job, and if you really want to be assisted rightfully, then you should treat us in a nice way. FAIR!

Posted by Jerry


I was once a Pitney Bowes Rep, we were taught how to sell the cusotmer things they didn't need. This was for us to pad the profit margin and help us write our quota. It didn't matter what the customer needed, it was what ever made us the most money. PB is going to be the next big company to go belly up!

Posted by sales 101


From my Expierence with pb I was a employee and they are a scam they tell customers things to make the customer think there getting a great deal and all there doing is getting locked into a contract

Posted by Anonymous


1st they let 450 serv tec go because they were sold a bill of goods by the previous natl serv mgr that pb was to be the main repair location for all computer customers. Service is now overworked and customer base is paying for it. Customers waite several days for service and management doesnt care about them any more either. We werE no 1 at one time but no one seems to care about the customer base anymore. By the way the mgr was fired for his computer use and loss of all those years of training he talked the home office in to letting go. Sorry!!!!!!

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Contact Information
Customer Service
800-522-0020
Office of the President
800-622-2296

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