Phone numbers

We're here to help, 24/7, so please feel free to contact us anytime.

Sales, Reservations and Enquiries

Canadian Passenger Reservations & Enquiries

Toll Free: 1866 351 9528
Calling from overseas

Booking Help

Toll Free: 1866 351 9528

Airpoints™ Enquiries

Toll Free: 1866 351 9528

Feedback

Complete our Customer Experience Survey

TTY Relay Callers

See our instructions for further detail on this service

Customer Relations

Please use our online form to send us feedback here
Tel: +64 (0)9 366 2929
Fax: +64 (0)9 256 3531
Hours: 9:00am - 5:00pm (NZ time), Monday to Friday

Postal address

Air New Zealand Customer Relations
Private Bag 92007
Auckland 1142
New Zealand

Airpoints

Air New Zealand Contact Centre
Private Bag 93537
Takapuna
North Shore City 0740
New Zealand
Tel: +64 (0)9 357 3000

Cargo

See our international cargo contact page.

Engineering and Maintenance

Please contact us for any Aircraft/Component Maintenance Services.

Airline Training

Email: airlinetraining@airnz.co.nz